Terms of Service


In these Terms and Conditions "we" and "us" mean Andavi Print & Design Pty Ltd, and "you" means you the customer. These Terms and Conditions together with your Order constitute the entire Contract between us and you for the supply of Products. The Contract cannot be varied unless we agree to vary it in writing or by email.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

Online store terms

We sell and ship Products only within Australia. We will not make deliveries outside of these areas unless prior arrangements have been made.

If you are under the age eighteen (18) years you cannot place orders with Andavi Print & Design. By accepting these Terms and Conditions you acknowledge that you are over the age of eighteen (18) years. 

Placing your order

By placing an Order, you make an offer to us to purchase the Products you have selected based on these Terms and Conditions. No information on our website constitutes or should be deemed as an offer by us to supply any Products; however, we will make every effort to supply Products to you.

We will notify you that your order is being processed by sending you an Order Confirmation and tax invoice via email; however, we do not formally accept your offer until your order has passed our internal validation procedures for verifying payment. Andavi Print & Design reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion. Subject to these Terms and Conditions we will confirm acceptance of your order when we send you an email confirming shipment of the goods you have ordered. If we cannot process or accept your Order after payment is received, we will contact you by email or phone.

Modifications to the service and prices 

All descriptions of products, stock levels and product pricing are subject to change at any time. Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.

We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time. if any of these changes will affect your order you will notified in writing prior to your order being sent.

 

Payment method, Processing and cancellations

Andavi Print & Design currently accepts PayPal, Visa and Mastercard & Bank Transfer. We start processing Credit card and PayPal payments after you click the "Submit My Order" button. Where you pay by Bank Transfer you must pay the price payable in Australian dollars as indicated on your Order Confirmation within 5 days from the date that you receive your Order Confirmation, or your order will be cancelled.

Order production will not begin until we receive all the information, we need to verify your payment and (if required) personalise your purchased items. Orders placed on a weekend or a Public holiday will not begin production until the next business day. Business days are Monday through Friday, excluding WA Public holidays. 

Once your order has been submitted a request for cancellation will only be granted if your order has not entered the production phase. All cancellations are at the discretion of Andavi Print & Design

Please note there will be an 8 % non-refundable cancellation fee to cover payment processing and restocking costs for all cancellations. 

Once we have received all the information to commence your order, production time for Personalised items will be 5 to 10 days unless otherwise arranged.

 Accuracy of billing and account information

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, so that we can complete your transactions and contact you as needed.

 Consumer guarantees

Consumer guarantees apply under the Australian Consumer Law. Nothing in these Terms and Conditions excludes the application of those guarantees. For more information about your rights as a consumer, see the Australian Consumer Law website at http://www.consumerlaw.gov.au.

If a Product has a minor defect, we will provide a repair or offer you a replacement or a refund. If a Product has a major defect, you are entitled to:

Reject the goods and receive a refund,

Reject the goods and receive an identical replacement, or one of similar value if reasonably available, or

keep the goods and receive compensation for the drop-in value caused by the problem.

If you think that a Product is defective you should contact our Customer Service. For more detail, please review our Cancellation & Returns Policy.

 Termination

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).